Help Center
We are thrilled to announce some exciting changes here at Sperry. As of April 30th, we have changed ownership. This transition marks a new chapter in our company's journey, and we couldn't be more excited about what lies ahead.
With this change, we want to assure you that our commitment to providing exceptional services remains unwavering. While some things may evolve, our dedication to quality, reliability, and customer satisfaction remains at the core of everything we do.
We have implemented new guidelines for defective items and the return process.
We want to take this opportunity to express our gratitude for your continued support and loyalty. Without you, none of this would be possible. We are truly excited about the future of Sperry and look forward to sharing this journey with each one of you.
As Customer Service Experts, it's our main priority to ensure that you are being well serviced. To help us create the best experience for you, we ask that you always practice respect in dealing with our associates. Abusive or aggressive behaviors such as yelling, bullying, swearing, or discriminatory remarks will not be tolerated as we continue on our journey to create a world of Love, Confidence, and Belonging.
Returns can be made either in-store or online. Returns in-store are always free. Returns by mail have a shipping fee of $4.95 + taxes that will be automatically deducted from your refund total. This fee is not refundable.
To initiate your online return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the FedEx label via email with detailed instructions on how to proceed.
Please note that shipping fees are not refundable.
Looking for more help?
OPENING HOURS (EST)
Monday to Friday: 9:00 AM to 7:00 PM
Saturday: Closed
Sunday: ClosedTo communicate via mail, here's our address:
ALDO Group
905 Hodge
Saint-Laurent, QC
H4N 2B3Let’s talk! Call us toll-free at 1-800-247-6575