Orders & Shipping

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Available Shipping Options

Free Standard Shipping on orders over $69.

Get your gifts on time for the holidays:

- Standard shipping: Order by 12/16 for delivery before 12/24
- Express shipping: Order by 12/17 for delivery before 12/24
Shipping Method
Cost
Delivery Time
Shipping Method
Cost
Delivery Time
Standard Shipping
$8.95
4 to 7 business days
Express Shipping
24.95
2 to 3 business days
A few exceptions apply:

  • We do not ship to Hawaii, Alaska or Puerto Rico at this time.
  • Shipping is not available to A.P.O/F.P.O and P.O. box addresses.
  • Please note that FedEx may not deliver to certain remote areas or any offshore islands. If this applies to your location, you have the option to ship your package to a nearby FedEx location for convenient pickup.
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Shipping FAQs

How can I track my order?

We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and zip code.

Please allow at least 24 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.

How do I pick up my order in-store?

You will receive an email when your order is ready for pick up. When you get to the store, please present the confirmation email or your original receipt, as well as a photo ID to a store associate. You have 28 days to pick up your order in-store. If you do not pick up your order within this time frame, please contact us.

My tracking number shows as delivered but I haven't received my order. What should I do?

If you see that the package was delivered but you haven't received it, be sure to check around your property, with your neighbours, or with any other members of your household.

The package may have been left in a secure location if you weren't around at the time of delivery. If you still can't locate it, please wait 48 business hours post-delivery to call us, and we will gladly get to the bottom of it

What courier do you use?

All of our orders are shipped with FedEx.
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Ordering FAQs

Why is my credit card information not being accepted?

Double-check your number, expiration date, CVV, and billing address.It is important that your billing address be entered on your order exactly as it appears on you credit/debit card statement.

If everything looks correct and it’s still not working, we recommend contacting your bank or trying a different payment method.

I accidentally placed my order with the incorrect shipping address. What should I do?

Once your order has been placed, we unfortunately cannot modify your address. If the delivery attempt fails and the package is returned to us, we will issue a refund once received. For further assistance, please contact us link to contact us page.