Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details.
FAQ
Ordering
We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!
You will also receive an email confirmation including your order number shortly after you complete checkout. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please contact us and we'll be happy to sort this out.
Unfortunately, once an order is placed we are unable to modify an address.
Price adjustments for purchases may be applied on regular-priced items within 7 days of the original purchase. All price adjustments for store purchases should be processed in-store. Please note that store prices cannot be matched online and vice versa.
*Not valid on first-time customer offers, targeted offers, Black Friday offers, Cyber Monday offers, and other holiday season promotions. Cannot be combined with any other offers.
** This policy is not applicable for products purchased from other retailers, including department stores.
Payment
Your refund will be processed once your package has been recieved in our Distribution Center. Once received, please allow 10-15 business days for your refund to be completed. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement. We apologize for any inconvenience this may cause and thank you for your patience.
When placing an order, you will receive a pre-authorisation on your bank statement. Not to worry, your account will be charged when your order ships. It may take up to 48 hours for your financial institution to reverse the pre-authorisation after your order has shipped.
It is important that your billing address be entered on your order exactly as it appears on you credit/debit card statement.
Once your order is placed, the total amount is reserved in your account. This is to ensure that the funds will still be available once we are ready to charge your account upon shipping (when your first item ships).
Certain credit cards will have programs intended to help make online shopping safer. If you need more information on those programs, visit your credit card’s website.
You will be charged for your order once the first item ships.
Sales tax rates will vary from one location to another. The items on your order will be taxed based on the product category and the current sales tax rate for your shipping address.
SPERRY is proud to offer our customers a fully secure shopping environment. SPERRY is a "Verisign Secured" site, meaning that all credit card information and other confidential information are encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.
SPERRY is also a McAfee SECURE Web site, ensuring that your information is protected. McAfee SECURE tests Web sites daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks and online scams.
Security & Privacy
ALDO is pleased to offer our customers a fully secure shopping environment. We do not share any of our customer's personal information with third parties, except as provided in our privacy policy.
Shipping & Tracking
Once you receive a shipping confirmation email, your item(s) will be delivered via the shipping method you selected.
You will receive an email when your order is ready for pick up. When you get to the store, please present the confirmation email or your original receipt, as well as a photo ID to a store associate. You have 28 days to pick up your order in-store. If you do not pick up your order within this time frame, your order will be cancelled and refunded, and your item(s) will be restocked.
We currently ship to any valid address in the continental US; however, we do not ship to Hawaii, Alaska or Puerto Rico at this time. Shipping is not available to A.P.O./F.P.O. or P.O. box addresses.
Yes, FedEx delivers every day of the week, including Saturday.
If you see that the package was delivered but you haven't received it, be sure to check around your property, with your neighbours, or with any other members of your household. The package may have been left in a secure location if you weren't around at the time of delivery. If you still can't locate it, please wait 48 business hours post-delivery to call us, and we will gladly get to the bottom of it
All of our orders are shipped with FedEx.
It is possible that orders that contain more than one item will ship at different times. You will receive an email update and tracking information for every possible shipment.
Returns
Returns can be made either in-store or online. Returns in-store are always free. Returns by mail have a shipping fee of $4.95 + taxes that will be automatically deducted from your refund total. This fee is not refundable.
To initiate your online return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the FedEx label via email with detailed instructions on how to proceed.
Please note that shipping fees are not refundable.
Contact us and provide us your order number and we'll email you a replacement.
We currently cannot offer you an exchange through our online system.
A copy of your online order receipt should be included with your package. It may be found either on the inside or folded behind the shipping label on the exterior of the package. If you've misplaced it and need a new copy, simply send us a request by providing your order number via chat or email us at sperryweb@sperry.com.
If you’ve downloaded your return label to your phone, you can find it in your phone’s "Downloads" folder or "Files" app, depending on your device.
Looking for more help?
OPENING HOURS (EST)
Monday to Friday: 9:00 AM to 7:00 PM
Saturday: Closed
Sunday: ClosedTo communicate via mail, here's our address:
ALDO Group
905 Hodge
Saint-Laurent, QC
H4N 2B3Let’s talk! Call us toll-free at 1-800-247-6575